Account

Your Account page is about how you sign in. It shows the email address your sign-in codes go to, and the passkeys you’ve added. Two-step verification is here too: see Two-step verification. Your name and contact details are on Your profile.

To open it, choose Main menu, then Account.

Change your email address

Select Change next to your email address.
Enter your new address in New email address.
Select Send Code. A code goes to your current address, to make sure it’s you.
Enter that code and select Continue. A second code goes to your new address.
Enter that code and select Change Email Address.

You see your new address on the page. From now on you sign in with it, and you’re signed out on your other devices. Both addresses get an email saying so, and your old address is listed under Previously.

Can’t get into your current address? If you have a passkey or two-step verification, select I can’t get into your address. Then select Use My Passkey, or enter a code from your authenticator app or a recovery code. Otherwise, ask your organisation’s admin: a Global Admin can change it for you.

Add a passkey

A passkey lets you sign in with your fingerprint, face or device PIN instead of an emailed code. It’s kept on your device or in your password manager.

Select Add Passkey.
Enter the code that shows it’s you. With two-step verification on, it’s the code from your authenticator app, or a recovery code. Otherwise, it’s the code we email you.
Select Continue.
Follow your device’s prompt: touch the sensor, look at the camera or enter your PIN.

You see “Passkey added.” and the passkey appears in the list, named after your device. Synced means your password manager keeps it on your other devices too. We email you whenever a passkey is added or removed.

Add a passkey on each device you use, unless it’s synced.

Rename a passkey

Select Rename next to the passkey.
Enter a name you’ll recognise in Passkey name.
Select Save.

You see “Passkey renamed.”

Remove a passkey

Select Remove next to the passkey.
Select Remove again to confirm.

You see “Passkey removed.” You can’t sign in with it any more, but you can still sign in with a code sent to your email address. Remove a passkey if you lose the device it’s on.

Your browser also tells your phone or password manager to stop offering the passkey, if it can. If it still appears there, delete it in your password manager’s settings.

Set a parent PIN

Under Parent PIN, set 4 to 6 numbers to keep children out of the grown-up pages, such as Organisation, Messages and this page. See Parent PIN.

Check recent security activity

Recent security activity lists the last 10 changes to how you sign in: passkeys added or removed, two-step verification turned on or off, new recovery codes, and email address changes, with the old and new address. A change an administrator made for you says so.

If you see a change you didn’t make, contact your organisation’s admin.

Who can do this

Everyone who is signed in, for their own account. Nobody can see or change another person’s passkeys or email address, except that a Global Admin can change someone’s email address for them.

If a Global Admin has switched passkeys off, the page says “Passkeys are switched off.” You can’t add a passkey, but you can still remove the ones you have.

If something goes wrong

“That address can’t be used.” Another account has that address, or had it in the last 30 days. Use a different address.

“For your security, sign out and sign in again before changing your email address.” You signed in more than a day ago. Sign out, sign in, then try again.

“That code isn’t right.” Check the code and try again. For an emailed code, use the most recent email.

“We sent a code less than a minute ago. Use that one.” Look for the most recent email, or wait a minute and select Cancel, then Add Passkey again.

“Adding the passkey was cancelled.” You closed your device’s prompt. Select Continue to try again.

“This device already has a passkey for your account.” You’ve already added one on this device. Look for it in the list.

You’re asked for a PIN you don’t recognise On a computer without a fingerprint reader, your browser saves the passkey with Google or your password manager. The first time, it wants the PIN you use to unlock your phone, even if you usually use your fingerprint. If you can’t remember it, cancel.

You’ve lost your phone or laptop Sign in with an emailed code, then remove that device’s passkey here.