Signing in
You don’t need a password. You sign in with a Google or Microsoft account, a passkey, or a six-digit code sent to your email address. Which of these you see depends on how the site is set up. An option that’s greyed out isn’t switched on for this site yet.
To start, open the site’s home page and select Sign In. That opens the sign-in page, where every way in is listed.
Sign in with Google or Microsoft
- Select Continue with Google or Continue with Microsoft.
- Choose your account.
You arrive at your dashboard. If you belong to more than one organisation, you choose one first. See Your dashboard and organisations.
Sign in with a passkey
You need to have added a passkey on your Account page first.
- Select Sign In with a Passkey.
- Choose your passkey, then touch the sensor, look at the camera or enter your PIN.
You arrive at your dashboard, as with any other way of signing in. If the passkey doesn’t work, sign in with an emailed code instead.
Sign in with an emailed code
- Enter your address in Email address.
- Select Email Me a Sign-In Code.
- Open the email and find the code.
- Enter it in Six-digit code.
- Select Sign In.
After step 2 you see “We sent a six-digit code to” and your address. If the code doesn’t arrive after a few minutes, check your spam folder. Select Send Another Code to get a new one, or Use a Different Email Address to start again.
If you’ve turned on two-step verification, you’re then asked for a code from your authenticator app. See Two-step verification.
Accept an invitation
Your invitation is an email with a link. Open it and sign in with the address the invitation was sent to.
For an invitation to an organisation, you see “You have been invited to name”. For an invitation to set up a new organisation, you see “You’re invited to set up name on the site”. Sign in as above. The email box already holds your address and can’t be changed.
The first time you sign in, you may be asked to give your name. See Your profile.
If the link doesn’t work
An invitation to an organisation also has a code, like ABCDE-12345.
- Go to the address the email gives, ending in /onboard/resume.
- Enter the address the invitation was sent to in Email address.
- Enter the code in Invitation code.
- Select Continue.
You see the invitation, as if you had opened the link.
Who can do this
Anyone with an invitation can sign in. When the site is invitation only, people without one can’t create an account. When it isn’t, you can also select Learn more on the home page to create an account.
If something goes wrong
“Sign-in failed or was cancelled. Please try again.” Select Sign In and start again.
“…is invitation only for now. Sign in with the address your invitation was sent to.” You used an address that has no invitation. Sign in with the address your invitation was sent to. To ask for one, select Ask for an invitation on the home page, if it’s there.
You see a page saying the site is invitation only for now You’re signed in but belong to no organisation, and there’s no invitation for you. Use the link in your invitation email. Select Sign Out to sign in with another address.
“That account isn’t the one this invitation was sent to.”, “This invitation is for a different account” or “This invitation is for a different address” You’re signed in as someone else. Select Sign Out, then open the link again and sign in with the address the invitation was sent to.
“That address and code don’t match an invitation that can still be used.” Check the address and the code against the email. After too many wrong tries the invitation stops working; ask the person who invited you for a new one.
“This invitation is no longer valid” or “This invitation can’t be used” The link was already used, replaced, withdrawn or has expired. Ask the person who invited you for a new link.
“That code is not right. Check the most recent email and try again.” Use the code from the newest email, all six numbers.
“That code has expired. Send another one to try again.” or “Too many incorrect codes. Send another one to try again.” Select Send Another Code.
“Enter a whole email address, like name@example.com.” The address is missing a part, such as the “.com”. Check it and try again.
“We sent a code a moment ago. Use that one, or wait a minute and send another.” Use the code in the email you already have. If it hasn’t arrived, wait a minute, then select Send Another Code.
“That did not work. Please try again in a moment.” Wait a moment and try again.
“That passkey was removed from your account. Sign in with your email address instead.” The passkey you chose was removed on your Account page, but your device still had it. Your device is told to stop offering it. Sign in with an emailed code, or choose your other passkey.
You see a page saying the site is down for maintenance The site is switched off for everyone except Global Admins. The page may explain when it will be back. Try again later. Global Admins select Platform team sign in.